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Texas Family Fitness makes it easy to cancel your membership online. Follow these simple steps and you’ll be on your way.
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Introduction
If you have a Texas Family Fitness membership and need to cancel, you have a few different options. You can cancel online, over the phone, or in person at the club. If you have a contract, there may be fees associated with cancellation.
How to cancel by certified mail
It is very important that you notify Texas Family Fitness in writing of your intention to cancel your membership. You can do this by certified mail with return receipt requested. This will provide you with documentation that they received your notice. Send the letter to:
Texas Family Fitness
PO Box 540159
Dallas, TX 75354-0159
If you have any questions, you can contact customer service at (972) 387-8700.
How to cancel in person
If you wish to cancel your membership in person, you may do so by visiting any Texas Family Fitness location and requesting to speak with a manager. The manager will require that you provide your name, address, and membership number. Once the manager has located your account in the system, they will process your cancellation request and provide you with a confirmation receipt.
How to cancel by phone
If you would like to cancel your Texas Family Fitness membership, you may do so by calling customer service at 1-888-867-5309. You will need to provide your name, address, and membership number. Once your cancellation is processed, you will receive a confirmation email.
How to cancel online
Texas Family Fitness offers a variety of membership options, so you can choose the one that fits your needs. If you need to cancel your membership for any reason, you can do so online. Here’s how:
1. Go to the Texas Family Fitness website.
2. Click on the “Member Login” link at the top of the page.
3. Enter your username and password in the login form and click “Login.”
4. Once you’re logged in, click on the “My Account” link.
5. Under the “Membership” heading, click on “Cancel Membership.”
6. Follow the instructions on the cancellation form to complete your cancellation request.
How to cancel if you have a balance
If you have a remaining balance on your membership, you will need to contact our Member Services department to resolve the balance before your cancellation can be processed. Our Member Services department can be reached at (817) 336-3308 Monday-Friday 8:00am to 5:00pm CST.
How to cancel if you’re moving
If you’re moving, you can cancel your Texas Family Fitness membership by completing a “Change of Address” form and turning it in to any location at least 10 days prior to your move. The form is available at all locations or online.
How to cancel if you’re dissatisfied
If you’re not happy with your Texas Family Fitness membership for any reason, you can cancel at any time. Here’s what you need to know about cancelling your membership.
You can cancel your membership by email, phone, or in person at the customer service desk. You will need to provide your name, address, and account number. If you cancel by email or phone, you will need to provide a written cancellation notice either by mail or in person within three business days.
Once your cancellation is processed, you will receive a refund for any unused portion of your membership dues. If you have a prepaid membership, you will be refunded the pro-rated balance of your membership. If you cancel after the first year of your two-year contract, you will be charged a $50 early cancellation fee.
How to cancel if you’re injured
If you suffer an injury that prevents you from working out for more than six weeks, you may cancel your contract without penalty by providing a doctor’s note.
How to cancel if you’re deployed
If you are currently deployed, you may cancel your membership by sending a copy of your military orders to the Member Services department. Your membership will be canceling effective the date of deployment, and you will not be responsible for any monthly dues while you are deployed. To reinstate your membership, simply provide a copy of your military discharge papers when you return.
